What should I consider when adjusting program benefits and eligibility as a result of COVID-19?
The COVID-19 pandemic has had a profound impact on how mobility programs operate. Client Relations Director Kelsey Higgins looks at how programs can adjust on the fly in this Remote Relo Tip Tuesday.
Complete transcript: “Hi, I’m Kelsey Higgins, client relations director. Welcome to a remote edition of Relo Tip Tuesday. I’m coming to you from my home as we continue to practice safe social distancing at Plus. My question is, ‘What should I consider when adjusting program benefits and eligibility as a result of COVID-19?’
The pandemic has had a profound impact on mobility. With relocation timelines getting thrown out of whack, programs have had to adjust their benefits and consider extending eligibility in many cases. Let’s take a look at three things to keep in mind when making these changes:
First, keep employees informed on expectations and business decisions. Connect with recruiting and hiring managers to ensure consistent, supportive, communication. Who should employees go to with questions? Who is responsible for relaying information about office openings and job start dates? Ensure communication is consistent and clear — even when you don’t always have the answer.
Second, remain flexible and consider extending eligibility on an as-needed basis. In a recent Plus survey of employees impacted by the pandemic, the most common exception request was for an extension of benefits. Listen to what your employees are telling you and be prepared to meet their needs.
And finally, leverage and encourage virtual resources. A large percentage of those respondents told us virtual resources made their experiences more manageable. This includes food delivery services, video surveys or virtual city tours. If these are currently outside of the scope of your program, consider how you might make them available.
Stay safe, and thanks for watching.”