Plus Relocation

What metrics should you track in your mobility program?

Getting a handle on data can make a big impact on your program. Client Relations Manager Jill Schmidt has the scoop in this Relo Tip Tuesday.

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Complete transcript: “Hi, my name is Jill Schmidt, and I’m a Client Relations Manager with Plus. Today I’m going to be talking to you about what metrics you should be tracking in your relocation program.

Data can and should be used to assess the health and strength of your relocation program. There’s a lot of data to sift through these days, but your organization along with your relocation management company should determine a regular reporting strategy.

Some important metrics to consider tracking are:

• Relocation activity, including reporting on employee type, policy and business categories to get a good snapshot of your whole program
• Expenses and budget variance, so you know where your relocation dollars are going
• And exception spend, which can be an important figure when you review your policies

In addition to gathering this data, you should also consider surveying your relocating employees on a regular basis. Surveys are typically sent at the end of a move to measure how a relocating employee felt about their overall relocation experience. Surveys can also be designed in an on-demand format, allowing relocating employees to report on how the move is progressing at any time they choose. Other surveys may be pushed out at strategic points to check on the relocation.

You should of course monitor employee satisfaction scores, but there are a few other important things to track, such as:

• Feedback on relocation partners. Make sure your surveys account for the performance of partners such as household goods and destination services providers.
• Comments. Candid comments should be encouraged so relocating employees can say in their own words when they have had a great experience, or if they feel there is some room for improvement.
• And return rate. If surveys aren’t being returned at a high rate, you won’t be getting a very accurate snapshot of how your employees feel.

With sound reporting and a surveying strategy, your program should get the information it needs to run smoothly. Thanks for watching!”