How can you ensure a smooth implementation with a new relocation management company?


How can you ensure a smooth implementation with a new relocation management company?

It’s critical to get off to a good start with your new relocation management company, or RMC. Director of Consulting Services Mary Fitzpatrick has tips for a smooth implementation in this Relo Tip Tuesday.


Complete transcript: “Hi, my name is Mary Fitzpatrick, and I’m manager of consulting services here at Plus. In this Relo Tip Tuesday, I’m going to talk about how to make the implementation process with a new relocation management company, or RMC, as pain-free as possible.

First and maybe most importantly, make sure you have a designated project manager to work closely with your RMC to document and track deliverables during the implementation process. Your project manager should be able to schedule meetings, hold people accountable and make everyday decisions for your program. They should also be able to identify necessary internal stakeholders and bring them into the decision-making process as appropriate.

Next, you want to set a realistic project timeline and ‘go live’ date. Depending on the size and complexity of the program, we see implementations take anywhere from two weeks to three months. Often the go live date determines if you can do a complete program review or a lift and shift of current processes. It is important to understand and be respectful to how decisions are made at your company to make sure enough time is built into the process so you’re not rushed.

Once the implementation process gets started, you’ll want everything to be documented. There will likely be a lot of conversations between your company and your RMC. Keep detailed notes on decisions made and deliverables. This will help keep the process on track and make sure important items aren’t missed.

Lastly, use this time to ask questions of your RMC and push the boundaries of your mobility program. An implementation is a chance at a fresh start. Your RMC should be a strategic partner that seeks out new, innovative solutions. Leverage their expertise and don’t be afraid to explore new ideas!

By following these steps, you should be on your way to a smooth implementation. Thanks for watching!”

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