Plus Relocation

My employee has damage in their household goods shipment – how can I help?

Household goods don’t always arrive in one piece. Supplier Relations Manager Tracy Schwichtenberg looks at how you can help employees dealing with damage.

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Complete transcript: “Hi, I’m Tracy Schwichtenberg supplier relations manager for Plus.  My question today is, ‘My employee has damage on the household goods shipment – how can I help them?’  According to industry experts, 20 to 25% of household good shipments experience damage claims.  So there is a well-established process in place.  Let’s take a moment to talk about that process.

Your employee is going to want to report damage to the household goods company as quickly as possible.  Be sure to tell your employee to check deadlines to file because they can vary greatly between shipment and supplier.  Based on the size and the nature of the damage, the household goods company may want to send out a claims adjuster to review the damage.  Tell your employee not to throw items away, including the packing material because the claims adjuster may want to look at those.  The household company may repair or they may offer a settlement based on the claims adjuster’s report.  Ideally, this process takes less than 30 days.

So if your employee has damage don’t fret.  There is a process in place to help.”