performance management plays a critical role in the life-cycle of supplier management
Managing supplier performance ensures that goals are consistently being met in an effective and efficient manner. It’s the combination of activities that defines, measures, analyzes, evaluates, develops, corrects, and ultimately ensures that Plus partners are consistently delivering the highest level of service to our clients.
The supplier relations team continually monitors activity and service performance using comprehensive performance scorecards:
Our global supplier team routinely prepares and shares performance scorecards with each key supplier partner on a regularly scheduled basis. These unique scorecards evaluate four critical business quadrants and compare previous performance metrics to reveal and illuminate best practices and trends. We use a point system that includes a variety of performance categories, provides weights for each category, and defines the scales used for scoring each element within the quadrants.